Privacy Policy
Last updated: 15/12/2025
Xonical Networks Limited (“XNC”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, engage with our services, or otherwise interact with us.
This policy applies to all users of our website and services.
1. Who We Are
Xonical Networks Limited
Trading as XNC
Registered in England and Wales
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: hello@xonical.co.uk
Website: https://www.xonical.co.uk
2. What Data We Collect
We may collect and process the following categories of personal data:
a) Information You Provide to Us
Name
Company name
Email address
Telephone number
Postal address
Job title
Enquiry details or messages
Information submitted via contact forms, portals, or email
b) Technical & Usage Data
IP address
Browser type and version
Device information
Operating system
Pages visited and time spent on our website
Referring URLs
c) Service-Related Data
Depending on the services you engage with, this may include:
Account and login details for portals or hosted services
CCTV system information (non-footage metadata only)
Network, hosting, or system configuration details
Support tickets and service communications
We do not intentionally collect special category data (such as health, biometric, or political data).
3. How We Use Your Data
We use personal data for the following purposes:
To respond to enquiries and provide quotations
To deliver and manage our services
To administer customer accounts and portals
To provide technical support and customer service
To manage contracts, billing, and payments
To improve our website, services, and user experience
To comply with legal and regulatory obligations
To communicate service updates or important notices
We will never sell your personal data to third parties.
4. Legal Basis for Processing
We process personal data under one or more of the following lawful bases:
Contractual necessity – to deliver services you have requested
Legitimate interests – for business operations and service improvement
Legal obligation – where required by law
Consent – where you have explicitly opted in (e.g. marketing communications)
You may withdraw consent at any time.
5. Marketing Communications
We may contact you with relevant service information or updates where you have:
Requested information from us, or
Are an existing customer
You can opt out of marketing communications at any time by:
Clicking the unsubscribe link in emails, or
Contacting us directly
We do not engage in unsolicited bulk marketing.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Ensure the website functions correctly
Analyse website usage and performance
Improve user experience
You can control or disable cookies via your browser settings.
For more detail, please see our Cookie Policy.
7. Data Sharing & Third Parties
We may share data with trusted third parties where necessary, including:
Hosting and cloud infrastructure providers
Email and communication platforms
Accounting and billing software
IT and security service providers
Legal, regulatory, or professional advisers
All third parties are required to:
Process data securely
Only use data for specified purposes
Comply with GDPR and UK data protection law
8. International Data Transfers
Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as:
UK GDPR-approved Standard Contractual Clauses
Adequacy decisions where applicable
9. Data Retention
We retain personal data only for as long as necessary:
For the duration of any contract or service
To meet legal, accounting, or regulatory requirements
To resolve disputes or enforce agreements
When data is no longer required, it is securely deleted or anonymised.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
Secure hosting environments
Encryption where appropriate
Access controls and authentication
Regular security reviews
While no system is 100% secure, we take all reasonable steps to protect your data.
11. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://www.ico.org.uk
To exercise your rights, contact us at privacy@xonical.co.uk.
12. CCTV & Security-Related Enquiries
Where our services involve CCTV or security systems:
We act as a data processor or data controller depending on the engagement
Footage ownership and compliance obligations remain with the customer unless otherwise agreed
We do not monitor or access CCTV footage unless explicitly authorised
Separate contractual terms may apply.
13. Children’s Data
Our services and website are not intended for children under 16, and we do not knowingly collect data from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
We recommend reviewing this policy periodically.
15. Contact Us
If you have questions, concerns, or requests regarding your data or this Privacy Policy, please contact:
Xonical Networks Limited
Email: privacy@xonical.co.uk
