Terms of Service
Last updated: 15/12/2025
These Terms of Service (“Terms”) govern your use of the XNC website and any services provided by Xonical Networks Limited. By accessing our website or engaging our services, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not use our website or services.
1. Definitions
In these Terms:
“XNC”, “we”, “us”, “our” refers to Xonical Networks Limited, trading as XNC
“Customer”, “you”, “your” refers to any individual or organisation using our website or services
“Services” refers to all services provided by XNC, including but not limited to electrical, digital, hosting, IT, security, CCTV, fire, and protection systems
“Website” refers to https://www.xonical.co.uk and any related domains or portals
2. About Us
Xonical Networks Limited
Registered in England and Wales
Trading as XNC
Contact details are available on our website.
3. Scope of These Terms
These Terms apply to:
Use of our website
Enquiries, quotations, and proposals
Services delivered by XNC unless superseded by a signed contract
Access to any portals, platforms, or hosted systems operated by XNC
Where a specific contract, service agreement, or statement of work exists, that document shall take precedence in the event of conflict.
4. Website Use
You agree that you will:
Use the website lawfully and in good faith
Not attempt to gain unauthorised access to systems or data
Not interfere with the website’s availability or security
Not upload or transmit malicious code or content
We reserve the right to suspend or restrict access to the website at our discretion.
5. Enquiries, Quotes & Proposals
All enquiries and quotations are non-binding unless explicitly stated otherwise
Quotes are valid for a limited period as specified in the quotation
Prices may change due to scope changes, third-party costs, or unforeseen site conditions
Acceptance of a quote does not create a contract until confirmed in writing
6. Services
6.1 General
Services are provided with reasonable skill and care
Timelines are estimates unless contractually agreed
We may use subcontractors or third-party suppliers where appropriate
6.2 Electrical & Energy Services
All works are subject to site surveys and compliance requirements
Customers must provide safe access and accurate information
We are not responsible for pre-existing faults unless agreed in writing
6.3 Digital, Hosting & IT Services
Hosting, email, and digital services may rely on third-party platforms
Uptime and availability are not guaranteed unless explicitly contracted
We are not responsible for data loss caused by customer actions, third-party failures, or force majeure events
Customers are responsible for maintaining secure credentials
6.4 Protection, CCTV & Security Systems
Ownership and legal responsibility for footage and data remains with the customer unless otherwise agreed
We do not provide monitoring services unless explicitly contracted
Customers are responsible for compliance with data protection and surveillance laws
7. Customer Responsibilities
You agree to:
Provide accurate and complete information
Cooperate reasonably with service delivery
Ensure your premises meet safety and access requirements
Use services in compliance with applicable laws
Pay invoices in accordance with agreed terms
8. Payments & Invoicing
Payment terms are specified in quotations or contracts
Invoices must be paid by the due date stated
Late payments may incur interest and recovery costs as permitted by law
We reserve the right to suspend services for non-payment
9. Intellectual Property
All intellectual property on the website remains the property of XNC or its licensors
Customers retain ownership of their own data and content
Unless otherwise agreed, custom work remains the intellectual property of XNC until paid in full
You may not copy, reproduce, or distribute our materials without permission
10. Confidentiality
Both parties agree to keep confidential any non-public, commercially sensitive information disclosed during the course of engagement, except where disclosure is required by law.
11. Data Protection
We process personal data in accordance with our Privacy Policy
Customers are responsible for ensuring lawful data processing where they act as data controllers
Data Processing Agreements may apply to certain services
12. Limitation of Liability
To the maximum extent permitted by law:
We shall not be liable for indirect, incidental, or consequential losses
We shall not be liable for loss of profits, data, or business interruption
Our total liability shall not exceed the value of the services provided in the preceding 12 months
Nothing in these Terms limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by law
13. Force Majeure
We shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to:
Acts of God
Power failures
Network outages
Supplier or carrier failures
Government actions
14. Termination
We may suspend or terminate services:
For material breach of these Terms
For non-payment
Where required by law
Where continued provision poses a security or compliance risk
Termination does not affect accrued rights or payment obligations.
15. Third-Party Services & Links
Our website or services may reference third-party products or services. We are not responsible for their availability, performance, or content.
16. Amendments
We may update these Terms from time to time. Updated versions will be published on our website with a revised date.
Continued use of the website or services constitutes acceptance of updated Terms.
17. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact
For questions relating to these Terms, please contact:
Xonical Networks Limited
Trading as XNC
